Here at Appco UK, we understand the importance of protecting the personal information that we obtain during the course of our business activity, and we also know how important it is to you.
We will only collect and use personal information in the ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
In respect of personal data processed on behalf of one of our clients, the client’s privacy policy, rather than this Privacy Notice, will apply to our processing of your information.
Information about us
Appco UK Ltd is a limited company registered in England under number 3464199. Our registered office is Office 4, Riley Studios, 724 Holloway Road, London, N19 3JD (“We, us, our”).
What does this notice cover?
This Privacy Notice applies to the following:
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People who visit our website
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People who contact us
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People whose services we use or who we provide services to § People who make a complaint
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Job applicants
Visitors to our websites
When you visit our website, tracking technologies such as ‘cookies’ may automatically record information about your visit. We only use these cookies to help us improve our website and do not make any attempt to identify anyone. Please see our Cookies Policy for more information.
Our website may contain links to third-party websites. If you follow these links, please be aware that we take no responsibility for any third-party website. Please check any privacy policy on those websites before submitting any personal information.
People who contact us
When you contact us, we will use your contact details, such as name and/or email address to be able to respond and engage with you.
People whose services we use or who we provide services to
Where we engage individuals or organisations to carry out services for us, or where we provide services to our clients, we may be required to process personal information of the service provider or client personnel in order to facilitate the provision of the service. We may also collect and retain information to enable us to evaluate that service.
Any such processing will be governed by contractual terms between us and the service provider or client, but the general provisions as to data security and retention periods etc. are as set out in this Privacy Notice.
Complaint management
When a person contacts us in relation to a complaint, we generally need to capture the details of the person making contact and the nature of the contact or complaint. Complaints normally contain the identity of the complainant and any other individuals involved in the complaint.
We will only use your personal information to:
• allow us to action your request
• allow us to properly investigate any complaint
• contact you in relation to any further information we require from you to action your initial
request or complaint
• communicate with you, which may include responding to emails or calls from you • review our training and processes in order to make improvements
Job Applicants
When we advertise job vacancies, we collect personal information from any communication and CV provided to us directly or through a recruitment company and use it to assess an applicant's suitability for the job.
How we collect your personal information
The table below explains how we collect the personal information we are the controller of:
How and why we use your personal information
Under the data protection laws, we must always have a lawful basis for using personal information. When we process your personal information, we consider your rights under data protection laws as well as any potential impact to you. We will never place our interests above yours.
The table below describes how we may use your personal information, and our lawful bases for doing so.
Where and how do we keep your personal information?
We take appropriate measures to ensure that all personal information is kept secure, including security measures to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We require our staff and all third parties to maintain high standards of safety and protection of personal information, including contractual obligations under which they undertake the protections of all personal information.
We also have procedures in place to deal with any suspected personal information security breach. We will notify you and any applicable regulator of a suspected personal information security breach, where we are legally required to do so.
To deliver services or manage our relationship with you, it is sometimes necessary for us to share your personal information outside the UK where we are based, such as when our service providers are located outside the UK. Personal information may also be held by other third parties as described below (see ‘Do we share your personal information?’).
How long is personal information kept for?
We retain personal information for as long as is reasonably necessary for the purposes for which it was provided or collected, and to meet legal, regulatory or financial accounting requirements. This means we will retain some personal information after a contractual relationship has come to an end. Where this is the case, we will always look to minimise the personal information retained.
The retention period for personal information can vary depending on its nature, any potential risk of harm caused by unauthorised use or disclosure, and if we have any legal, regulatory, financial or other requirements.
Do we share your personal information?
We may share your personal information with third parties for the following reasons:
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The use of service providers to help us operate our business effectively
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The use of service providers who provide systems and communications services to us
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We may share your personal information where we are required to do so by law or at the
request of law enforcement
Where there is a need to transfer data to a supplier based outside of the UK, we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice, and only to a country which the UK’s supervisory authority (Information Commissioner’s Office) has determined provides an adequate level of protection, or where the recipient is bound by standard contractual clauses according to conditions provided by the Information Commissioner’s Office.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure your confidentiality is maintained.
We do not sell your personal information to any third party.
Your rights
As a UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. More information can be found in the list below. If you would like to exercise this right, please see the ‘Contact Us’ section.
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The right to be informed about our collection and use of your personal information. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more.
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The right to access the personal information we hold about you.
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The right to have your personal information rectified if any of your personal information
held by us is inaccurate or incomplete.
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The right to ask us to delete any of your personal information that we hold.
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The right to restrict the processing of your personal information.
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The right to object to us using your personal information for a particular purpose or purposes.
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The right to withdraw consent. This means that, if we rely on your consent as the legal basis for using your personal information, you are free to withdraw that consent at any time.
For more information on each of the rights above, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) www.ico.org.uk.
Contact Us
To contact us about anything to do with your personal information and data protection, please contact our Customer Services department at:
Email address: enquiry@appcouk.com
Postal Address: Office 4, Riley Studios, 724 Holloway Road, London, N19 3JD
Please do contact us if you have any concerns. We are confident that we can resolve any concern you may raise with us about our use of your information. However, in the event that we are unable to satisfy your concerns, you have the right to raise your concerns with the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes to this notice
We may update this Privacy Notice from time to time. This may be because of changes in data protection laws, or we may change our business in some way that affects how we process personal information.
We recommend that you check this page regularly to keep up to date. This Privacy Notice was last changed: 23rd December 2022